The Grotto
Privacy Policy
Last Updated: September 26, 2026
At The Grotto, we value your trust and are committed to respecting your privacy. This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, book an appointment, contact us, or receive services from The Grotto.
Information We Collect
Depending on how you interact with The Grotto, we may collect information such as:
- Your name, phone number, email address, and other contact information
- Appointment and booking information
- Payment and transaction information
- Information you voluntarily provide through contact forms, intake forms, or communications with us
- Information relevant to providing massage or wellness services, including health history, areas of concern, treatment preferences, or other information you choose to provide
- Technical information related to your use of our website, such as browser, device, IP address, or website activity, when collected by our website or service providers
How We Use Your Information
We may use the information we collect to:
- Schedule, confirm, modify, and manage appointments
- Provide and personalize massage and wellness services
- Process payments and transactions
- Communicate with you regarding appointments, services, policies, or questions
- Send appointment confirmations, reminders, and other service-related communications
- Send promotional or marketing communications when permitted by law and consistent with your communication preferences
- Improve our website, services, and guest experience
- Maintain appropriate business and service records
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal, regulatory, tax, or recordkeeping requirements
Website & Booking Services
The Grotto uses Squarespace to host and operate our website and Mangomint for appointment scheduling, client management, forms, communications, and other business functions.
When you use our website or book an appointment, certain personal information may be collected or processed through these third-party service providers as necessary to provide their services to The Grotto.
These providers maintain their own privacy policies, security practices, and terms governing the information they process. We encourage you to review their privacy policies if you would like additional information about their data practices.
Health & Intake Information
To provide safe and appropriate massage services, we may ask you to provide information about your health history, injuries, areas of discomfort, medications, pregnancy, allergies, or other conditions that may be relevant to your service.
We use this information for purposes related to providing and documenting your services. We do not sell your health or intake information.
Massage therapy businesses are not necessarily subject to the same federal privacy requirements as healthcare providers covered by the Health Insurance Portability and Accountability Act (HIPAA). Regardless of whether HIPAA or another particular privacy law applies, The Grotto takes seriously the privacy of the personal and health-related information entrusted to us.
Payments
Payments may be processed through Mangomint or other payment-processing services used by The Grotto.
The Grotto may not directly receive or store your complete payment-card information when transactions are processed through these providers. Payment processors may collect and process your information according to their own privacy policies, terms, and security practices.
Text Messages & Email
If you provide your phone number or email address, we may use it to communicate with you regarding appointments, booking confirmations, reminders, cancellations, account or service information, and other communications related to your relationship with The Grotto.
Where permitted and appropriate, we may also send promotional communications regarding services, offers, events, memberships, or other updates.
You may opt out of promotional email communications by using the unsubscribe option provided in those messages. For promotional text messages, you may follow the opt-out instructions included in the message, such as replying STOP where applicable.
Opting out of promotional communications does not necessarily prevent us from contacting you regarding an existing appointment, transaction, or other necessary service-related matter.
Cookies, Analytics & Website Technologies
Our website and the services used to operate it, including Squarespace, may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors interact with the website, maintain security, and measure website performance.
The Grotto may also use analytics, advertising, or similar technologies provided by third parties in the future. If such technologies are implemented, this Privacy Policy may be updated as appropriate to reflect those practices.
Your browser or device may allow you to limit or disable certain cookies. Doing so may affect the functionality of some portions of the website.
How We Share Information
The Grotto does not sell your personal information.
We may share personal information with trusted service providers when reasonably necessary to operate our business. These may include providers that support our:
- Website hosting and functionality
- Appointment scheduling and client management
- Payment processing
- Email and text communications
- Business analytics
- Accounting and recordkeeping
- Other operational services
This includes providers such as Squarespace and Mangomint when their services are used on our behalf.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of The Grotto, our clients, or others.
Service providers may maintain their own privacy policies and practices governing information they process.
Data Security
We take reasonable administrative, technical, and organizational measures intended to protect the personal information entrusted to us.
However, no website, electronic communication, database, or method of electronic storage can be guaranteed to be completely secure. You should use appropriate care when transmitting sensitive information electronically.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and client records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements and policies.
Third-Party Links
Our website may contain links to third-party websites, booking services, payment services, social media platforms, or other online services.
The Grotto is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and online services are not intended to collect personal information directly from children under 13 without the involvement of a parent or legal guardian.
If services are provided to a minor, appropriate consent from a parent or legal guardian may be required.
Your Privacy Choices
You may contact us to request that we update or correct certain personal information we maintain about you or to ask questions about how your information is being used.
Certain information may need to be retained for legitimate business, legal, tax, transaction, professional, or recordkeeping purposes even after a request is made.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, service providers, or legal requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how The Grotto handles your information, please contact us using the contact information provided on our website.
The Grotto
Coon Rapids, Minnesota